Privacy policy
Last updated: January 2026
Here* ("Here", "we", "us", or "our") operates the Here* mobile application, website, and related products and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
By accessing or using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide, including:
- Name, username, email address
- Profile photo and account metadata
- Saved places, lists, reviews, notes, tags, and user-generated content
- Messages, feedback, and communications
- Social connections and sharing preferences
- Payment information (if premium features are offered)
1.2 Automatically Collected Information
When you use the Services, we automatically collect:
- IP address
- Device identifiers and operating system
- Browser type and app version
- Usage data (screens viewed, actions taken, timestamps)
- Crash logs and diagnostics
- Advertising identifiers (where applicable)
1.3 Location Information
With your permission, we collect approximate and/or precise location data to provide location-based discovery, mapping, search, and recommendation features.
You may control location permissions at any time via your device settings.
1.4 Information from Third Parties
We may receive information from:
- Social login providers (if connected)
- Public sources
- Marketing partners
- Analytics providers
We may combine this data with information we already hold.
2. How We Use Your Information
We use personal information to:
- Operate, maintain, and improve the Services
- Create and manage accounts
- Enable discovery, personalization, and recommendations
- Communicate updates, product announcements, and marketing (opt-out available)
- Conduct research and analytics
- Detect and prevent fraud, abuse, and security issues
- Enforce terms and comply with law
3. Legal Bases for Processing (EEA/UK)
Where GDPR applies, we process personal data based on:
- Performance of a contract
- Legitimate interests
- Your consent
- Compliance with legal obligations
4. How We Share Information
We do not sell personal data.
We may share personal information with:
- Infrastructure and cloud hosting providers
- Analytics and communications providers
- Payment processors
- Mapping and location services
- Affiliates
- Law enforcement or regulators
- Acquirers in business transfers
Public content you choose to share is visible to others.
5. Cookies & Tracking Technologies
We use cookies, SDKs, pixels, and similar technologies for:
- Authentication
- Preferences
- Analytics
- Security
- Marketing performance
6. Data Retention
We retain personal data as long as necessary to provide Services, fulfill contractual and legal obligations, and resolve disputes. Data may be anonymized or deleted when no longer needed.
7. Security
We use administrative, technical, and physical safeguards, but no system is completely secure.
8. Your Rights & Choices
You may have rights to:
- Access your data
- Correct inaccuracies
- Delete your data
- Object to processing
- Request portability
- Withdraw consent
- Opt out of marketing
Requests: team@itshere.app
9. Children's Privacy
Here* is not intended for users under 13.
10. International Transfers
Data may be processed in the United States, United Kingdom, and other countries with appropriate safeguards.
11. Changes
We may update this policy. Material changes will be communicated.